Return & Refund Policy

At Roselyn Seeds, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 30-day return period from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in new and unused condition.
• Packaging must remain sealed and unopened.

How to Process a Return

To initiate a return, please contact us at info@roselynseeds.co.uk with your order number and details about the item(s) you wish to return. Once your return request is approved, we will provide you with instructions on how to send the goods back.

If you have any questions or concerns regarding returns, feel free to reach out to us at info@roselynseeds.co.uk.

Damaged or Defective Items

We recommend inspecting your order as soon as it arrives. If you find that any items are damaged, defective, or incorrect, please contact us immediately. To be eligible for a resolution, you must notify us within 2 days of receiving the item(s). We will evaluate the situation and arrange for a suitable remedy.

Non-Returnable Items

Please note that some items are non-returnable, including:

• Perishable goods (e.g., seeds or plants that are not suitable for resale).
• Items that have been opened or unsealed (where applicable).
• Sale or clearance items, as noted.

If you’re uncertain about the return eligibility of a specific item, please don’t hesitate to get in touch.

Exchanges

If you would like to exchange an item, the best approach is to return the unwanted item for a refund and place a new order for the desired product. This ensures faster processing and delivery.

Refund Process

Once your return is received and inspected, we will notify you regarding the status of your refund. If your return is approved, we will process a refund to the original payment method within 10 business days.

Please be aware that it may take some additional time for your bank or credit card provider to process and post the refund.

If 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@roselynseeds.co.uk for further assistance.